FAQ

1. How long does it take to process and ship my order?
Orders are typically processed within 1-2 working days (Monday - Friday). After shipping, delivery usually takes 5-7 working days.

2. How can I track my order?
Once your order has been shipped, you will receive an email with tracking information and your tracking code. You can track your order via our Track Your Order page using the tracking code you received in the email.

3. It’s been 8 working days and I still haven’t received my package.
Sorry for that, but delays can happen due to various reasons, such as bad weather, holidays and so on. Please give us additional 3 working days (Monday - Friday). If the package doesn't arrive by then, please contact us and we will help you find it.

4. Can I cancel or change my order?
We understand that plans can change. If you need to cancel or change your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that we cannot guarantee a cancellation once your order has been processed.

If you have any questions or concerns, we'll be more than happy to assist! Just let us know using some of the contact info below.

Customer Services Hours:
Monday to Friday: 9:00 AM - 5:00 PM (AEST)

Email: info@trendy-melbourne.com
Phone Number: +3197010266425
Contact Form: Click Here

Business Information
Trendy Melbourne is operated by CoachJim, a company registered in Netherlands.

Company Number: 76813010
DUNS Number: 493278136
VAT Number: NL003116969B43

Address:
Watersteeg 4B
Leiden 2311 HZ, Netherlands